Privacy Policy – NINGBO ZHENGFEI Electrical Appliances Co., Ltd

Update Date: July 31, 2024
Effective Date: July 31, 2024

Ningbo ZhengFei Electric Co., Ltd. (hereinafter referred to as “ZhengFei”, “we”, “us” and “our”) is well aware of the importance of personal information to you, and will do its best to protect your personal information safe and reliable. We are committed to maintaining your trust in us and abiding by the following principles to protect your personal information: the principle of consistency of rights and responsibilities, the principle of clear purpose, the principle of opt-in consent, the principle of minimum sufficiency, the principle of ensuring security, the principle of subject participation, the principle of openness and transparency, etc. At the same time, ZhengFei promises that we will take corresponding security protection measures to protect your personal information in accordance with mature security standards in the industry. Please carefully read and understand this Privacy Policy (hereinafter referred to as “this Policy”) before submitting personal data to ZhengFei. This Policy applies to ZhengFei websites and products, devices or applications (collectively referred to as our “Services”) that display or link to this Privacy Policy, including but not limited to ZhengFei official website (www.nbzhengfei.com), ZhengFei Official Account, Internet of Things devices and other services.
All text, images, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, and computer code (collectively, “Content”) contained in ZhengFei Services, including but not limited to the design, structure, selection, collocation, expression, appearance, style, and arrangement of such Content, are owned, controlled, or licensed to, and are subject to trade dress, copyright, Patent and trademark law and various other intellectual property and anti-unfair competition laws.
This Policy describes how ZhengFei will process your data, whether personal data or not, but may not address all possible data processing scenarios. The information about the collection of product-specific data may be explained to you in the supplementary policy or in the notice provided at the time of data collection, and provide you with the method of self-choice and consent, and collect and use it with your express consent.
ZhengFei reserves the right to change, modify, add or remove portions of this Privacy Policy at any time. You may check this Privacy Policy periodically to see if changes have been made. In the process of reading this Policy, if you do not agree with this Policy or any of its contents, ZhengFei may not be able to provide you with relevant services normally or fail to achieve the desired service effect, it is recommended that you immediately stop using the relevant services provided by ZhengFei. If you continue to use the relevant services provided by ZhengFei, it means that you acknowledge and agree to this Policy.
We have developed this policy to help you understand the following:
1. How ZhengFei collects and uses your personal data
2. How does ZhengFei use cookies and similar technologies?
3. How ZhengFei discloses your personal data
4. How to access or modify your personal data
V. Protection of Minors’ Personal Information
6. How does ZhengFei retain and protect your personal data?
7. Third-Party Providers and Their Services
8. How to contact us
9. How this Policy is Updated

1. How ZhengFei collects and uses your personal data
Personal data is information that can be used to identify an individual, either alone or in combination with other information. This data is submitted directly to us by you when you use our websites, products or services and interact with us, such as:
1. The information you fill in and submit when you register as a member and use the relevant services provided by ZhengFei or other platform parties, such as your name, gender, date of birth, ID number, phone number, email address, address, profile picture, nickname, location and other relevant information.
2. When you choose to purchase, deliver and install services, we may ask for your name, contact information, shipping and billing addresses, and bank card information in order to process your order.
3. When you download or use the client software, ZhengFei may read information related to your device, including but not limited to hardware model, IMEI number and other unique device identifiers, MAC address, IP address, operating system version, and the settings of the device used to access the service.
4. When you use ZhengFei IoT Device, ZhengFei may read your usage without notifying you, including but not limited to the device model, device operation status, frequency of use of device functions, log information of IoT devices, measurement data uploaded by the device or other usage information, and some built-in cameras of the device may capture the usage of the device.
5. When you use ZhengFei services or visit ZhengFei website, ZhengFei automatically receives and records the information on your browser and computer, including but not limited to your IP address, browser type, language used, access date and time, software and hardware feature information, and web page records you need.
6. Location information (only applicable to specific services/functions): When you download or use client software or visit web pages, as well as use certain ZhengFei services and IoT devices, ZhengFei may read various information related to your location, such as the GPS signal of the device or nearby WiFiInformation about access points and cell towers, country codes, city codes, mobile network codes, cell identification, latitude and longitude information, and language settings may be transmitted to us when you use certain services.
7. Device permission invocation instructions
When you use the services provided by ZhengFei, the following device permissions may be triggered. In order to enable you to better manage your information, we will inform you of the purpose of use of the permission when applying for the permission to use the product, and the impact that may be on your use of the service if you do not enable the permission, please review it carefully. Before you use a specific function, you can choose whether to grant the following permissions: At the same time, you can change the authorization status yourself at any time through the device permission settings page.
The following are the details of related functions and calling permissions, which are listed for your reference:
(1) Read and write external storage space: used to read and write photos and files on the device in functions such as scanning, user feedback, etc.
(2) Location permission: used to scan the nearby WLAN list, search for nearby Bluetooth devices and other functions.
(3) Camera permission: used to scan the QR code for device installation, account login and other functions.
(4) Read phone permission: It is used to generate device ID locally on the client and quickly contact after-sales phone and other functions.
(5) WLAN permission: used to connect to the WIFI sent by the device when connecting to the device quickly, so as to communicate with the device.
(6) Bluetooth permission: used to connect the Bluetooth signal sent by the device when connecting the device quickly to communicate with the device; For smart devices connected via Bluetooth, Bluetooth permissions are also required for communication.
(7) NFC permission: When using the device to connect quickly, connect the device NFC to communicate with the device.
Where permitted by law, we also obtain relevant data from public and commercial third-party sources, such as purchasing statistics from other companies, obtaining order data from third-party e-commerce platforms to support our services, questionnaire response information you send to us when you participate in surveys, participating in user experience programs, and information we collect when you interact with us and your ZhengFei partners. The data we collect depends on the way you interact with ZhengFei, including the websites you visit or the products and services you use, such as name, gender, company name, position, address, email address, phone number, login information (account and password), photos, ID information, etc. In some cases, you may choose not to provide personal data to ZhengFei, but if you choose not to do so, ZhengFei may not be able to provide you with relevant products or services, and may not be able to respond to or solve the problems you encounter.
We may use your personal data for the following purposes:
1. To create an account, the personal information collected when creating an account through the website or mobile device will be used to create the user’s personal account and profile page.
2. To fulfill your transaction or service requests, such as order fulfillment, information related to e-commerce orders may be used to process purchase orders and related after-sales services, including customer support and re-shipments. Recipient information, including name, address, phone number, and zip code will be used for delivery. The email address is used to send package tracking information to the user. A list of purchased items is used to print invoices and allows customers to identify the items in the package. When you use the customer service telephone, WeChat official account and other self-service platforms to request ZhengFei to provide you with product installation, maintenance and consulting services, according to your different demands, you need to provide us with your name, address, contact information, products to be installed or repaired and other information, so that ZhengFei can provide you with the required services in a timely manner.
3. Activate or verify products or services, control and use equipment. To control some of your devices, you need to log in to your account with the app and complete the network configuration and binding process of the devices normally. Once you have completed these processes, you can control the device remotely or within the LAN via the app. Some devices require activation before they can be used. The activation process requires the use of relevant device information, including: MAC address, machine code, WIFI password, etc. If activation fails, we may read relevant device information and log information to evaluate the cause of the activation failure. At the same time, you may need to use information such as usernames/passwords to control your networked devices.
4. Provision of location-based services. When using certain services, we or third-party service providers may use location information to provide you with the correct version of the service, and to provide accurate location so that you can get the best possible user experience, such as reading your location to know the nearest warehouse to you and estimate the delivery time, or using different programs at different altitudes and regions to ensure the normal realization of equipment functions.
5. To send you information about products and services that may be of interest to you, including but not limited to inviting you to participate in ShowSense activities (such as promotional activities), market surveys or satisfaction surveys, or to send you marketing information, such as your participation in sweepstakes, contests or similar promotions, we will use the information you provide to administer such activities, if you win a prize, Your mobile phone number or nickname may be redacted to be written into the winning list and announced. If the event is jointly promoted by us and a third party, we may share with them the personal information necessary to complete the activity (the number of users participating in the activity, the list of winners, and the contact information of the winners) generated during the event, so that the third party can provide you with prizes or services in a timely manner.
6. Send you important notifications, such as notifications of operating system or application updates and installations.
7. To provide you with personalized user experience and personalized content, such as obtaining additional product after-sales service.
8. To allow you to use third-party features. Some of the features of the products we offer are operated by third-party service providers. Therefore, we need to share your information with third parties in order for you to experience the full functionality. For example, when you use our services to search for audio, video, health encyclopedia, and other content, we may need to pass your search request to a third-party service provider.
9. Collect user feedback. The feedback you provide helps us improve our services, device features, and more. In order to track the feedback you choose to provide, the personal information you provide may be used to contact you and for record keeping.
10. Conduct internal audits, data analysis and research to improve our products and services.
11. Analyze the efficiency of business operations and measure market share.
12. Sync, share, and store the data you upload or download and the data required to perform the upload and download.
13. Comply with and enforce applicable legal requirements, relevant industry standards, or our policies.
ZhengFei may also collect and use non-identifiable data. Non-PII refers to data that cannot be used to identify an individual. For example, ZhengFei collects aggregated statistics, such as website visits, frequency of use of IoT device features, etc. ZhengFei collects this data for the purpose of understanding how users use their websites, products, and services. In this way, ZhengFei can improve its services and better meet the needs of customers. ZhengFei may collect, use, process, transfer, or disclose non-identifiable data for other purposes at its sole discretion. We do our best to segregate your personal data and non-identifiable data and use both data separately. If personal data is mixed with non-personally identifiable data, it will still be treated as personal data.
When ZhengFei processes your personal data, we will comply with the requirements of applicable laws and process it on an appropriate lawful basis, including:
1. Processing your personal data for the performance of a contract in response to your transaction or service request;
2. Processing of your personal data based on your consent;
3. When processing your personal data for the purposes of contacting you, conducting marketing or market research, improving our products and services, and implementing and improving our loss prevention and anti-fraud programs, we will process your personal data on the basis of our legitimate interests or those of a third party.
4. We may also process your personal data on the basis of complying with and enforcing a legal obligation.
2. How does ZhengFei use cookies and similar technologies?
1.Cookie
To ensure the proper functioning of our website, we sometimes store small data files called cookies on your computer or mobile device. A cookie is a plain text file that is stored on a computer or mobile device by a web server. The content of a cookie can only be retrieved or read by the server that created it. Each cookie is unique to your web browser or mobile application. Cookies typically contain identifiers, site names, and some numbers and characters. With the help of cookies, websites are able to store data such as user preferences or the items in the shopping basket.
ZhengFei enables cookies for the same purpose as most websites or Internet service providers, which is to improve user experience. Cookies enable a website to remember a user’s single visit (using session cookies) or multiple visits (using persistent cookies). Cookies enable a website to save settings such as the language, font size and other browsing preferences of your computer or mobile device. This means that users don’t need to reconfigure their user preferences on each visit.
2. Web Beacons and Pixel Tags
We use other similar technologies, such as web beacons and pixel tags, on our website. For example, an email sent to you by ZhengFei may contain a click-through URL that links to the content of ZhengFei’s website. If you click on the link, ZhengFei will track the click to help us understand your product and service preferences and improve customer service. If you don’t want your activity to be tracked in this way, you can unsubscribe from Seese’s mailing list at any time.
3. Mobile analytics software
In the app, we use mobile analytics software to better understand the functionality of our app in your phone. The software may record information such as how often you use the app, events that occur within the app, cumulative usage, performance data, and where app crashes occur.
By using our website, you consent to the use of cookies, web beacons, pixel tags, and mobile analytics software as described above.
3. How ZhengFei discloses and shares your personal data
Your personal information will be kept strictly confidential and will only be shared with the categories of data recipients listed below. In addition, we will only share your information with third parties with your consent except in the following circumstances, and you will have the option to allow us to share your information.
1. ZhengFei affiliates. In order to facilitate us to provide you with services, recommend information that may be of interest to you, or protect the personal and property safety of ZhengFei or other users or the public from infringement, your personal information may be shared among ZhengFei affiliates. We will only share necessary personal information, and if we share your sensitive personal information or our affiliates change the use and processing purpose of personal information, we will ask for your authorization and consent again.
2. Authorized Partners. We may share your information with trusted authorized partners. We may share your account information, device information, and location information with authorized partners to ensure the smooth completion of the services provided to you. However, we will only share your personal information for legitimate, legitimate, necessary, specific and explicit purposes, and will only share the personal information necessary to provide services. Our partners are not authorized to use the shared personal information for any other purpose. Currently, our authorized partners include the following types:
Authorized partners of advertising and analytics services.
Resellers, vendors, service providers, and other partners. Our distributors, suppliers and service providers include institutions that provide technical services, telecommunications services, customer service, risk control services, audit services, legal services, financial institutions, e-commerce companies and platforms, offline stores, etc.
We will sign confidentiality agreements with companies, organizations and individuals with whom we share personal information, and will require them to process personal information in an appropriate manner in accordance with our instructions, this Privacy Policy and any other relevant confidentiality and security measures. In the use of sensitive personal data, we require third parties to adopt encryption technology to better protect user data. Once it is found that it violates the agreement, effective measures will be taken and even the cooperation will be terminated.
Purposes reasonably necessary to comply with the mandatory requirements of laws and regulations, court orders or requirements of government authorities, to safeguard the public interest, or to protect the personal and property safety or legitimate rights and interests of our customers, ZhengFei or its employees.
Other parties with your consent alone. In addition to the sharing situations described in this Privacy Policy, we may also share your information with third parties when you consent to the sharing or make a sharing request.
3. Information that does not require consent
We may share anonymous information with third parties in aggregate form for business purposes; We may share with them general usage trends of our Services, such as the number of customers among a particular group of people who purchase certain products or engage in certain transactions.
In accordance with the provisions of relevant laws and regulations, we may share, transfer and publicly disclose your personal information without your authorization and consent under the following circumstances:
related to national security and national defense security;
related to public safety, public health, or major public interests;
related to criminal investigation, prosecution, trial, and enforcement of judgments;
For the purpose of protecting the life, property and other major legitimate rights and interests of you or other individuals, but it is difficult to obtain the consent of the individual;
Personal information that you disclose to the public;
Personal information collected from lawfully publicly disclosed information, such as lawful news reports, government information disclosure, and other channels.
It is necessary to maintain the safe and stable operation of the products or services provided, such as discovering and disposing of faults in the products or services.
Other circumstances stipulated by laws and regulations.
According to the law, the sharing or transfer of de-identified personal information and ensuring that the data recipient cannot recover and re-identify the personal information subject is not an act of external sharing, transfer and public disclosure of personal information, and the storage and processing of such data will not require further notice to you and your consent.
If you do not agree with us to provide your personal information to a third party in accordance with the above terms, please stop using our services immediately.
4. How to access or modify your personal data
You should ensure that all personal data submitted is accurate. ZhengFei will do its best to maintain the accuracy and completeness of personal data and update these data in a timely manner. Where required by applicable law, you may:
1. The right to access the specific personal data we hold about you;
2. request that we update or correct your inaccurate personal data;
3. object to or restrict our use of your personal data;
4. Ask us to delete your personal data or cancel your account on our own initiative.
If you would like to exercise your rights, please give us feedback online via this email address admin@nbzhengfei.com. For security purposes, we may ask you to verify your identity (e.g., by asking you to provide a written request or otherwise) before processing your request. If we have a reasonable basis to believe that the request is deceptive, unfeasible, or violates the privacy rights of others, we will refuse to process the request.
After you or we assist you in deleting the relevant information, we may not be able to immediately delete the corresponding information from the backup system due to applicable legal and security technical restrictions, and we will securely store your personal information and restrict any further processing of it until the backup can be erased or anonymized.
Before deleting your personal data or canceling your account, please back up and properly retain your account information and other relevant data, and properly keep the transaction vouchers, bills and other information of products and services, so as not to be unable to enjoy relevant after-sales services or need to pay additional fees. After your personal data is deleted or your account is cancelled, you may no longer be able to use our services, and you will not be able to retrieve any content or information in or related to your account.
After you cancel your account, we will stop providing you with products or services, and at your request, we will delete your personal information within 15 working days, unless otherwise provided by law.
When required by applicable law, you also have the right to withdraw your consent at any time when ZhengFei processes your personal data based on your consent. However, the withdrawal of consent will not affect the lawfulness and effectiveness of our processing of your personal data based on your consent before the withdrawal, nor will it affect our processing of your personal data on other appropriate justification bases.
5. Protection of minors’ personal information
The products and services provided by ZhengFei are mainly for adults. If you are a minor under the age of 14, you should read this guide with your guardian before using our products and services, and you should ensure that you have obtained your guardian’s consent to use our services and provide us with your information. We will focus on protecting the personal information of minors in accordance with relevant national laws and regulations.
If your guardian does not agree to your use of our services or provide us with information in accordance with these guidelines, please terminate your use of our services immediately and notify us in a timely manner.
For the collection of minors’ personal information with the consent of their parents or legal guardians, we will only use or publicly disclose this information when permitted by law, with the explicit consent of parents or guardians, or when it is necessary to protect minors.
If you are the guardian of a minor, please contact us in time if you have any questions about the use of our services by the minor under your guardianship or the user information provided to us. We will protect the confidentiality and security of the information of minors in accordance with relevant national laws and regulations and the provisions of these guidelines. If we find that we have collected personal information from minors without the prior consent of a verifiable parent or legal guardian, we will try to delete the relevant data as soon as possible.
6. How does ZhengFei retain and protect your personal data?
In principle, the personal information we collect and generate within the territory of the People’s Republic of China will be stored within the territory of the People’s Republic of China.
ZhengFei attaches great importance to the security of personal data. We will retain your personal data for as long as is necessary for the purposes described in this Policy, unless an extended retention period is required or permitted by law. Because the storage period of data may vary depending on different scenarios and products and services.
ZhengFei is not responsible for security lapses caused by third parties accessing your personal information due to your failure to keep your personal information private. Notwithstanding the foregoing, you shall notify us immediately of any unauthorized use of your account by any other user of the Internet or any other breach of security. Your assistance will help us keep your personal information private.
7. Third-Party Providers and Their Services
To ensure a smooth browsing experience, you may receive content or web links from third parties outside of ZhengFei and its partners (hereinafter referred to as “third parties”). ZhengFei has no control over such third parties. You can choose whether or not to access links, content, products, and services provided by third parties.
ZhengFei has no control over the privacy and data protection policies of third parties, and such third parties are not bound by this Policy. Please refer to the privacy policies of third parties before submitting personal information to those third parties.
8. How to contact us
Address: No.111,Huitong Road,Zhouxiang Town,Cixi City,Zhejiang Province China.
Email: sales@nbzhengfei.com
For security purposes, you may be required to provide a written request or otherwise prove your identity. In general, we will reply within 15 days. If you are not satisfied with our reply, especially if our personal information processing has harmed your legitimate rights and interests, you can also file a complaint or report to the CAC, telecommunications, public security and municipal regulatory authorities.
If you consult us, we will provide you with information about the relevant complaint channels that may be applicable according to your actual situation.
9. How this Policy is Updated
In order to provide you with better services and a better user experience, this Policy will be subject to change in accordance with business adjustments, laws, regulations, or policy changes. If you continue to use any of the services provided by us or visit our relevant websites after the Privacy Policy has been adjusted or changed, we believe that it means that you have fully read, understood, and accepted the revised Privacy Policy and are bound by it.
When we want to use the information for other purposes not specified in this Policy, we will ask for your consent again in the form of signing an agreement, pop-up prompts, announcements on the site, updating this Policy, etc.